Career Opportunities

JOB TITLE:

Outside Sales Associate

Reports to: Sales Manager

Prepared by: Human Resources

Non-Exempt

SUMMARY

This position focuses on selling corporate products to businesses and industrial establishments, generating sales orders, and promoting growth in existing markets. The Sales Manager also drives expansion into new markets and services by actively pursuing existing and prospective clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.

Provides comprehensive customer service from sales to delivery follow-up, ensuring satisfaction.

Expands existing markets across various industries including power generation, food, mining, and more.

Manages incoming sales calls.

Supervises cold calling efforts.

Oversees preparation of sales and expense reports.

Conducts various office tasks such as invoice review and order management.

Engages in outbound calls to customers and prospects.

Compiles lists of potential customers from multiple sources.

Handles incoming sales inquiries and converts them into actual sales.

Addresses technical and business concerns of potential customers.

Sends product quotes to interested customers.

Highlights product features, sets prices, and processes sales orders.

Monitors inventory levels.

Estimates delivery dates based on production and delivery schedules.

Sends invoices for shipped parts to customers.

Updates sales records with shipped parts information.

Prepares reports summarizing business transactions.

Enters new customer and sales data into the database.

Follows up with potential and existing customers via phone and email to qualify leads and promote products.

Assesses customer needs to recommend suitable products and solutions.

Suggests alternative products based on various factors.

Presents pricing and terms aligned with customer preferences.

Provides accurate information on available stock.

Obtains shipment details from vendors for delivery coordination.

Recommends products to enhance customer satisfaction and transaction profitability.

Educates customers on product features and benefits to boost sales and satisfaction.

Monitors shipment schedules to ensure timely delivery.

Contacts customers post-sale to ensure ongoing satisfaction and resolve any issues.

Responds to requests for catalogs, information, or samples.

Stays updated on consumer trends and product developments through various channels.

Manages and updates customer files.

Identifies trends in customer satisfaction.

Manages time effectively and collaborates well within the team.

Communicates changes in product demand to the purchasing department.

Maintains proficiency in using office equipment and software.

Adheres to company policies and procedures.

Addresses technical and business concerns of potential customers.

Conducts product demos for interested customers.

Highlights product features, sets prices, and processes sales orders.

Generates reports on business transactions.

Updates customer and sales data in the computer database.

Collaborates with external sales reps to update account activities and materials.

Performs other duties as assigned

Recommends products to enhance customer satisfaction and transaction profitability.

Educates customers on product features and benefits to boost sales and satisfaction.

Monitors shipment schedules to ensure timely delivery.

Contacts customers post-sale to ensure ongoing satisfaction and resolve any issues.

Responds to requests for catalogs, information, or samples.

Stays updated on consumer trends and product developments through various channels.

Manages and updates customer files.

Identifies trends in customer satisfaction.

Manages time effectively and collaborates well within the team.

Communicates changes in product demand to the purchasing department.

Maintains proficiency in using office equipment and software.

Adheres to company policies and procedures.

Addresses technical and business concerns of potential customers.

Conducts product demos for interested customers.

Highlights product features, sets prices, and processes sales orders.

Generates reports on business transactions.

Updates customer and sales data in the computer database.

Collaborates with external sales reps to update account activities and materials.

Performs other duties as assigned

DRIVING RESPONSIBILITIES

Receives and verifies delivery tickets.

Ensures accuracy of outgoing products.

Loads products onto truck efficiently.

Verifies items picked up against paperwork.

Unloads products from truck.

Plans efficient delivery routes.

Maintains delivery vehicles for safety.

Conducts routine safety inspections.

Schedules truck maintenance.

ACCOUNTABILITIES

Optimizing time and company vehicle to maximize promotion of company products, resulting in increased sales.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

Analytical: Synthesizes complex information, conducts thorough research, and designs efficient workflows.

Design: Generates creative solutions, translates concepts into visual representations, and pays attention to detail.

Problem Solving: Identifies and resolves issues promptly, analyzes data effectively, and collaborates in group problem-solving.

Project Management: Develops and coordinates project plans, ensures timely completion within budget, and manages project teams.

Technical Skills: Pursues continuous learning, shares expertise, and seeks development opportunities.

Interpersonal

Customer Service: Manages challenging customer situations, responds promptly to needs, and seeks feedback for service improvement.

Interpersonal Skills: Focuses on conflict resolution, maintains confidentiality, listens actively, and remains open to new ideas.

Written Communication: Produces clear and effective written communication, ensures accuracy, and adapts writing style as needed.

Oral Communication: Articulates thoughts clearly, listens attentively, and engages effectively in group discussions and presentations.

Teamwork: Balances individual and team responsibilities, provides constructive feedback, fosters team spirit, and supports collective success.

Leadership

Visionary Leadership: Inspires trust and respect, motivates others toward shared goals, and provides guidance and inspiration.

Change Management: Develops effective plans for implementing change, communicates changes clearly, and supports those affected by change.

Quality Management: Seeks ways to enhance quality, demonstrates attention to detail, and ensures accuracy and thoroughness in work.

Project Management: Develops and coordinates project plans, ensures timely completion within budget, and manages project teams.

Quality Management: Seeks ways to enhance quality, demonstrates attention to detail, and ensures accuracy and thoroughness in work.

Organization

Business Acumen: Understands business implications, aligns work with strategic goals, and stays informed about market and competition.

Cost Consciousness: Implements cost-saving measures, contributes to profitability, and conserves organizational resources.

Ethics: Treats others with respect, maintains integrity, and upholds organizational values.

Organizational Support: Follows policies, completes tasks on time, and supports organizational goals and values.

Strategic Thinking: Develops strategies to achieve goals, analyzes market trends, and adapts to changing conditions.

Self-management

Judgment: Makes sound decisions, involves others when necessary, and explains reasoning.

Planning/Organizing: Prioritizes tasks, plans efficiently, and develops realistic action plans.

Professionalism: Approaches others tactfully, handles pressure well, and takes responsibility for actions.

Quality: Ensures accuracy and thoroughness, seeks improvement, and monitors own work.

Quantity: Meets productivity standards, works efficiently, and strives for increased output.

Adaptability: Adapts to changes, manages competing demands, and adjusts approach as needed.

Attendance/Punctuality: Consistently punctual, ensures coverage for absences, and arrives on time for commitments.

Initiative: Volunteers readily, seeks responsibility, and offers assistance when needed.

Organizational Support: Follows policies, completes tasks on time, and supports organizational goals and values.

Innovation: Demonstrates creativity, suggests improvements, and presents ideas effectively.

BUSINESS-RELATED CONTACTS

Owner

Purchaser

Warehouse People

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B.A.) from four-year college or university

One to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of: Accounting Software (QuickBooks); Internet Software; Manufacturing Software; Contract Management Systems; Inventory Software; Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).